The Health Company Using Augmented Intelligence to Transform the Behavioral Healthcare Journey

May 12 00:54 2022
Ontrak Health is offering those with unaddressed behavioral health conditions and chronic disease an evidence-based, AI-infused, program that delivers durable health outcomes and meaningful cost reduction.

The growth in applications of artificial/augmented Intelligence (AI) in the healthcare system cannot be overemphasized. Healthcare insurers and providers now use AI to identify members who may be eligible for programs and services. From wearable devices that help users manage anxiety to therapy bots, one could conclude that AI is speedily improving access to quality mental healthcare. This is, however, not the case.

Research has shown that a small group of adults living with unaddressed behavioral health issues and chronic physical conditions still account for 44% of total healthcare costs, driven in large part by preventable emergency room visits and hospitalizations. One major reason for this is that the available AI applications are not designed to address the needs of these vulnerable populations who face myriad barriers to care. What’s more, these apps are still in their infancy and have not been validated by rigorous, peer-reviewed research. They can best be described as doing guesswork. This then raises the need for an AI-driven system that delivers precision behavioral healthcare services to underserved populations. A challenge that Ontrak Health has risen to.

Ontrak Health is a leading AI and technology-enabled behavioral health company on a mission to improve the health and save the lives of as many people as possible. The innovative company aims to do this by building an industry-first AI-infused Advanced Engagement System that integrates augmented intelligence into every step of the behavioral healthcare journey. Powered by a single analytics and measurement engine, the system will be built through a partnership of Ontrak’s in-house AI capabilities and eight AI-service technology companies. At the end, this industry-leading intervention platform – sitting atop a rigorous evidence-based clinical model – will help members receive the best health coaching and behavioral healthcare to improve their health and significantly reduce medical expenses.

Unlike the prevailing programs that tend to rely on pre-post measurement of clinical interventions, Ontrak’s goes much deeper. Its platform will provide real-time insights that enable optimization of member engagement, treatment, measurement, and outcomes. 

Even though the Ontrak program will be enabled by augmented intelligence across the care journey, human connection is still the foundation of the program. The company has a team of Member Engagement Specialists who strive to understand prospective members on a more personal level. By identifying an individual’s values, goals, needs, abilities, and barriers, these specialists can help members understand the value of Ontrak and enroll them into the program so they can start getting the help they need.

Then there is the team of trained Care Coaches that help members identify and remove barriers to care, build skills, and develop health self-efficacy throughout the duration of the program – up to 52-weeks or until a member has met graduation criteria. These Care Coaches also maintain deep relationships with members and connect them to licensed behavioral health providers, who develop personalized treatment plans and collaborate closely with the coaches to help members achieve the best outcomes. Ontrak Health’s deeply empathetic and member-centric approach has seen the program have a 70% graduation rate and an average enrollment of 8 months.

Upon completion of the program, Ontrak graduates are actively engaged with their primary care physicians and behavioral health providers, have made sustainable behavior changes, and have developed the skills and self-efficacy to proactively address barriers to care and manage their overall health for the long-term. A move that ultimately leads to improved health outcomes and reduced medical spend. All in all, there is a 42% reduction in ER visits and 63% reduction in inpatient stays on average across Ontrak’s book of business.

To learn more about the program, please visit the company’s website.

Media Contact
Company Name: Ontrak Health
Contact Person: Ben Pilon
Email: Send Email
Country: United States